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Harold B. Hefferton

A senior results-oriented executive, with strengths in leadership, communications, public/labour relations and dedicated to maintaining high standards of operational service delivery, safety and security. A self-motivated, cooperative, conscientious, and diligent individual committed to teamwork and the development of strong relationships.

Career History

1999 - 2009 Transport Canada
Regional Director, Coordination-Atlantic

St. John’s, NL

Reporting to the Regional Director General, is accountable for providing regional input and assessment of departmental policy and legislative initiatives, for directing the conduct of socio-economic analyses of the regional transportation system and of related trends and developments, for directing the formulation of regional strategic/business plans, priorities and management practices, for directing the analysis of multi-modal and regional transportation issues and studies, for coordinating intergovernmental and stakeholder consultations in the Region, and for liaising on broad corporate policies and programs affecting the national transportation system.

Selected Achievements

  • Participated in the national business planning process while completing the Atlantic Region Business Plan.
  • Participated on the team for the STRAIGHTAHEAD initiative, a vision for transportation in Canada. The team received a National Award of Excellence for this accomplishment.
  • Organized/established and chaired the Occupational Safety and Health Committee for the St. John’s office in accordance with HRDC/Labour Canada requirements.

1998 - 1999 Transport Canada
Regional Transportation Analyst

St. John’s, NL

Reporting to the Regional Director, Coordination: explains and interprets national non-operational policy and legislation to transportation organizations, federal, provincial and municipal governments; recommends national non-operational policies, legislation or revisions to these policies; explains and interprets national programs to carriers and carrier organizations, shippers and shipping organizations, federal, provincial and municipal governments; recommends national programs or revisions to national programs; manages regional portions of national programs; manages regional studies; participates in federal/provincial agreements; chairs federal, federal/provincial and/or Departmental Committees; prepares region-related briefing material and participates in planning and executing regional Minister, Minister of State visits; assumes financial and personnel responsibility on behalf of the Regional Director.

Selected Achievements

  • Successfully completed Transport Canada Atlantic Region’s first Business Plan.

1985-1998 Transport Canada
Airport Manager

St. John’s International Airport, NL

Reporting to the Regional Manager of Airports, responsible for the provision of services and facilities to airport tenants and users; directing the Airport’s Transition Plan activities, to maximize revenues and increase the commercial viability of the airport; delivering, under normal and emergency conditions, a safe, efficient, secure, cost-effective service to airport users and facilities, while respecting environmental concerns; managing resources responsive to personnel and business principles; and directing the ongoing communications/consultative and promotional activities of the airport.

Selected Achievements

  • Recognized by the St. John’s Board of Trade as the 1998 Transportation Person of the Year, “For those individuals and organizations who faithfully promote our civic and social well being and are ever mindful of their obligation to others.”
  • Effectively led and managed a multi-disciplined staff of approximately 50 employees in a 24-hour day, 7-day week operation, especially during the stressful period of change/transition from the Public Service to a commercialized environment ( National Airports Policy ). This included a Transition Plan with declining financial and human resources.
  • Successfully managed the site’s financial resources to become the first Atlantic Region Airport to achieve 100 percent cost recovery as it relates to day-to-day O & M costs versus revenue.
  • Identified capital requirements for the airport, including two major multi-million dollar facilities (Combined Services Building and General Services Building) and was instrumental in the delivery/completion of these facilities.
  • Maintained an excellent relationship with all the stakeholders of the airport, including employees (Union/Management), media, tenants, various levels of government, and the general public.
  • Ensured that National and Regional policies, standards and procedures were maintained, resulting in the safe, secure and efficient airport operation.
  • Successfully managed several emergency exercises and actual incidents (i.e. aircraft/facility emergencies, etc.) and the airport portion of many VIP visits, including Heads of State, Foreign Dignitaries, Governor General and Federal Ministers, etc.

1981-1985 Transport Canada
Manager, Facilities & Operations & Maintenance

St. John’s International Airport, NL

Responsible to the Airport Manager to manage the maintenance and operation function of the airport by planning, organizing, directing, controlling and coordinating a continuing program of utility and facility maintenance and operation.

1979-1981 Transport Canada
Manager, Terminal, Commercial and Public Services

Gander International Airport, NL

Responsible for the management of and the functional planning for terminal, commercial and public services involving the operation of the air terminal facilities and services, security, policing, vehicles and pedestrian traffic control services, fire-fighting and marketing and property services.

1978-1979 Communications Canada
Regional Superintendent of Networks Moncton, NB

1976-1978 Department of Manpower and Immigration
Job Creation Branch
Chief of Finance and Administration Fredericton, NB

1975-1976 Department of Transport
Manager of Finance and Administration St. John’s International Airport, NL

Responsible for the management of the financial and administrative activities associated with the operation and development of the airport.

1973-1975 Department of Communications
Telecommunications Service Officer St. John’s, NL

1971-1973 Newfoundland Telephone
Business Office Representative/Communications Consultant St. John’s, NL

1966-1971 Bank of Nova Scotia
Accountant St. John’s, NL

Education

Grade XI, St. John’s, NL

Training And Development

  • Atlantic Summer School for Advanced
  • Business Administration
  • Dale Carnegie Course
  • Senior Transportation Management Course
  • Principle of Accounting ( Memorial University )
  • Instructional Methods Course
  • Universal Classification System (UCS) Training
  • French Language Training Level “B”
  • Project Management Course
  • Disaster Readiness Course
  • Airport Management Training
  • Airport Planning Course
  • Staffing Improvement Program
  • Management Skills Course ( Dalhousie University )
  • Decision Dynamics ( Faculty of Management, University of Manitoba )
  • Staff Relations for Managers
  • Coping With Change Workshop
  • Training of Harassment Investigators
  • Negotiating Skills
  • Financial Administration Training Program
  • Accredited Airport Executive ( AAE )Program
  • Introduction to Computers and Automated Systems
  • Media Skills

Community Activities

  • Skål Club of St. John’s ( World –Wide Tourism/Travel Association )
  • Transportation Club of St. John’s
  • St. John’s Board of Trade
  • Active parishioner at the Anglican Cathedral

Additional Information

In 1999, rated “quite/very effective” in all competencies in the Assessment Report from Public Service Commission’s Assessment Centre for Executive Appointment.

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